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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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I want toadd a existing hotmail accout to this computer, we

Customer Question

I want toadd a existing hotmail accout to this computer
JA: How long have you had this issue with your Hotmail account?
Customer: we had it on this computer in may of 2016 and had comcast put it om seasonal when we restored full service the [email protected] account could not be accessed.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on computer outlook
JA: What troubleshooting have you tried?
Customer: I tried to google instructions, but none worked
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 6 months ago.
Category: Email
Expert:  Richard replied 6 months ago.

Hi there and welcome

Can you tell me please which version of outlook you are using?

thank you