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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Rogram did not shut down properly, outlook, lap top, none as

Customer Question

rogram did not shut down properly
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: outlook
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: lap top
JA: What troubleshooting have you tried?
Customer: none as message is windows will try to correct but it is 24 hours now
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Email
Expert:  Jess M. replied 2 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you please describe the problem further? Are you unable to use your laptop because when you turn it on, it is stuck on doing something and won't fully load?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 2 months ago.
the inbox displays read messages but does not connect to check for new emails
Customer: replied 2 months ago.
no
Customer: replied 2 months ago.
no I do not want this
Expert:  Jess M. replied 2 months ago.

Thank you for writing back with that information. So your laptop is working fine, it is only your emails in Microsoft Outlook. Correct?

Can I remotely access your computer so that I can directly check and fix the issues while you watch on your screen?

Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Best regards,
Jess