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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Just recently every time I access my Yahoo mail it locks up

Customer Question

Just recently every time I access my Yahoo mail it locks up (Dell Windows 7, Internet Explorer).
JA: How long have you had this issue with your Yahoo account?
Customer: About two weeks
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: My Dell desktop.
JA: What troubleshooting have you tried?
Customer: Checked crashes (wers), rebooted. No problem with general access to the Net.
JA: Anything else you want the email expert to know before I connect you?
Customer: I've cleared out all my temp files and sis a dskchk. Probably others, but can't think of others right now.
Submitted: 20 days ago.
Category: Email
Expert:  Viet - Email Tech replied 20 days ago.

Hi,

I'm sorry about the issue. Does your Dell desktop computer have windows xp, vista, or 7, or 8, 10?

What's your internet browser program, such as Internet Explorer, Firefox, Chrome, Microsoft Edge, etc.?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 20 days ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Email Tech replied 20 days ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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