How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
20304743
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

I can no longer access my outlook email. Since last Friday.

Customer Question

I can no longer access my outlook email.
JA: How long has this been an issue?
Customer: Since last Friday. but it may have been a problem before... I have been in Europe for a month. I can read my email at Comcast, but I have lost my outlook calendar and contacts.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on my PC, on which I have a short cut. When I do that now, I get a mysterious window with information I could try and reproduce here for you.
JA: What troubleshooting have you tried?
Customer: Reinstalling Office, and starting from there, to no avail
JA: Anything else you want the email expert to know before I connect you?
Customer: I don't know, he/she would have to ask me!
Submitted: 3 months ago.
Category: Email
Expert:  bbao replied 3 months ago.

Which "Outlook" are you referring to? The email services at outlook.com, or the Outlook program of Office suite? If the latter, which version is it?

Expert:  bbao replied 3 months ago.

Hello? Is it still an issue for you?

Customer: replied 3 months ago.
I contacted Microsoft directly and they fixed the problem. Thank you for your support.
Expert:  bbao replied 3 months ago.

Good to know this. Please contact JustAnswer customer services for refund.

Customer: replied 3 months ago.
I will do that today. Thank you for your help/support.

Related Email Questions