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Quiksilver07070, Computer Support Specialist
Category: Email
Satisfied Customers: 793
Experience:  All type of email clients, microsoft, web based, linux
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My HTC One m9 was reset at sprint store. It asks for my

Customer Question

My HTC One m9 was reset at sprint store. It asks for my gmail password ***** i have no ideal what it is. I have tried to change it on computer. Please help
JA: How long have you had this issue with your Gmail account?
Customer: I never use it. I just had to use it when I purchased a smart phone years ago I have an outlook email that I use all the time.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: smart phone
JA: What troubleshooting have you tried?
Customer: everything. My phone is to this point "This devise was reset. To continue, sign in with a google acct that was previously synced with this devise"
JA: Anything else you want the email expert to know before I connect you?
Customer: I am really upset. I have surgery Thursday and I need my phone.
Submitted: 7 months ago.
Category: Email
Expert:  Quiksilver07070 replied 7 months ago.

Hello, and Thank You for choosing
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 7 months ago.

If you don't know your Google account can CREATE a new Google account and use the NEW account instead of the OLD account.


Your HTC Phone only requires a Google account because it uses Googles Operating System. Called Chrome....or also called Droid.

In any would be best to use your old account.....but if that's not possible.....we can just create a NEW account, and use that instead.


But on your phone, you have to go back to ENTER A NEW ACCOUNT.