How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
20304743
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

Need help to unlock ipad

Customer Question

Need help to unlock ipad
Submitted: 26 days ago.
Category: Email
Expert:  cvd4311 replied 26 days ago.

Did you forget your passcode? Did you do a backup on ITunes?

Expert:  cvd4311 replied 26 days ago.

The only way to unlock your ipad if you forgot your passcode is to do a restore from ITunes:

How to Unlock an iPad with a Passcode

The only way to unlock an iPad with a passcode, other than entering the passcode, is to "restore" it to its original factory settings.

To restore your iPad -- which deletes all of your data (songs, photos, videos, apps, and so on) on the iPad use the following directions. Be absolutely sure that you have backed up the content on your iPad before restoring it.

Apple's official instructions to restore an iPad are:

1. Connect iPad to your computer.

2. Select iPad in the iTunes sidebar, then click the Summary tab.

3. Click “Check for Update.” iTunes tells you if there’s a newer version of the iPad software available.

4. Click Restore. Follow the onscreen instructions to complete the restore process. When restoring, it is recommended that you back up iPad when prompted. When the iPad software has been restored, you can choose to set up iPad as a new iPad, or restore your music, videos, app data, and other content from a backup.