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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I can't seem to change the name on my Gmail account and it

Customer Question

I can't seem to change the name on my Gmail account and it doesn't tell me when I'll be able to change it again
JA: How long have you had this issue with your Gmail account?
Customer: I think maybe two months now?
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Phone and web browser
JA: What troubleshooting have you tried?
Customer: I've tried changing it and when I click the link for it to explain why I can't change it other than you've changed it too recently it sends me to a help list that isn't very useful.
JA: Anything else you want the email expert to know before I connect you?
Customer: No I think that's it. the only thing I get is a little red window that pops up saying I've changed the name too recently
Submitted: 20 days ago.
Category: Email
Expert:  Byron replied 20 days ago.

Hi. My name is***** you for your question and the opportunity to assist.

Are you trying to change the name from this page: https://security.google.com

Expert:  Byron replied 20 days ago.

Once you're signed in you should be able to change it from here: (see attachment below)

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