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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I would like to shut down my outlook e-mail account. How do

Customer Question

I would like to shut down my outlook e-mail account. How do I do that?
JA: How long has this been an issue?
Customer: I bought a new computer with windows 10. It directed me to set up a hotmail account. I also have an account with I cannot get into the msn account because when I go to msn to log in I am immediately directed to my hotmail account, so I want to shut down the hotmail account.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Through a web browser
JA: What troubleshooting have you tried?
Customer: I am quite a novice so I haven't tried much except to try to get into the e-mail address through webmail
JA: Anything else you want the email expert to know before I connect you?
Customer: No, I'm comfortable with my e-mails. Thank you.
Submitted: 21 days ago.
Category: Email
Expert:  John replied 21 days ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.

Msn,Hotmail all now opening in outlook interface.

To clarify when you try to open your MSN account in outlook it goes straight to the new Hotmail account am i correct?

Thank you

Note: - If you are getting pop up message regarding secure remote assistance offer it’s an automated pop up, you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.

Expert:  John replied 21 days ago.

Please answer my above questions so that i can help you better.

Reply using the box below

Thank you.

Expert:  John replied 20 days ago.

Checking to see whether you still need help.

Reply using the box below

Thank you.

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