Do you mean you have tried clicking the Forgot Password ***** at the sign on page of Verizon Mail from here?
Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
The previous expert has opted out. Do you still need help with this issue, if so please respond.
Other wise, please send us a message saying you no longer need help so that we can close this support ticket.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.