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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have a officejet 4500 and can not scan any reports. it

Customer Question

I have a officejet 4500 and can not scan any reports. it says NO SCAN OPTIONS.
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: YAHOO
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: WEB BROWER
JA: What troubleshooting have you tried?
Customer: NONE, I CAN'T GET IT TO WORK. IT WORKED BEFORE.
JA: Anything else you want the email expert to know before I connect you?
Customer: NO
Submitted: 23 days ago.
Category: Email
Expert:  bbao replied 23 days ago.

Commonly a simple restart for the computer and printer can resolve a missing scan settings error.

  1. Turn off the printer.

  2. Make sure the power cord connects directly to an electrical outlet and not through a surge protector or power strip.

  3. Close all running programs on your computer, then shut down the computer.

  4. Turn on the printer.

  5. Turn on the computer.

Try to scan. If these steps did not resolve the issue, continue to the next step.

Expert:  bbao replied 23 days ago.

Any update please? As I said above, if the above steps did not resolve the issue, we may continue to the next step.