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michelleclive, Email
Category: Email
Satisfied Customers: 4684
Experience:  I am a computer professional have fixed and handled email issues.
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I've got a new email address and need to change it on my

Customer Question

I've got a new email address and need to change it on my itunes.
JA: Just to clarify, what email service provider are you using?
Customer: Bigpond
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: iPad
JA: What troubleshooting have you tried?
Customer: I just went thru my settings and signed out my old email address and I outed my new address but am worried I'm going to lose what I've already purchased.
JA: Anything else you want the email expert to know before I connect you?
Customer: This is the mail thing just moving new email in place with password.
Submitted: 27 days ago.
Category: Email
Expert:  michelleclive replied 27 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 27 days ago.
  1. Launch Safari on your iPhone, iPad, or Mac.
  2. Go to
  3. Log in with your account credentials.
  4. If asked, verify your identity after logging in.
  5. Click or tap on Edit under the Account section.
  6. Click or tap on Change Email Address... under Apple ID.
Expert:  michelleclive replied 27 days ago.

Feel free to ask if you have any question. I hope I’ve provided the information you were seeking. Please provide a rating for the service, effort and the time by clicking on the stars located in the upper right corner of this chat page. Thank you

Customer: replied 27 days ago.
Thank you for that I was a bit worried. All good now.
Expert:  michelleclive replied 27 days ago.

Thank you for using our service.