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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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My iphone tells me it has updated and to put in my password

Customer Question

My iphone tells me it has updated and to put in my password ***** continue. I do not have the password ***** the phone belonged to my deceased wife. How do I get the phone to work again?
Submitted: 27 days ago.
Category: Email
Expert:  michelleclive replied 27 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 27 days ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Erase your device with iTunes

  1. Connect your device to the computer you synced with.
  2. Open iTunes. ...
  3. Wait for iTunes to sync your device and make a backup. ...
  4. Once the sync and backup have finished,click Restore [your device].
  5. When you reach the Set Up screen while restoring your iOS device, tap Restore from iTunes backup.