How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
20304743
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

To connect my Android to Email I have successfully entered

Customer Question

to connect my Android to Email I have successfully entered IN details and I'm sure OUT details are correct but I get the error message "Couldn't open connection to server". I s something wrong at your end?
JA: Just to clarify, how often have you been getting this particular message?
Customer: Every time. several attempts at editing have made no difference.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On home computer via Windows live mail, never a problem.
JA: What troubleshooting have you tried?
Customer: Android indicates a password ***** in OUT port settings. re-entering password (incase of finger fault) makes no difference.
JA: Anything else you want the email expert to know before I connect you?
Customer: That's the only symptom so far.
Submitted: 22 days ago.
Category: Email
Expert:  michelleclive replied 22 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 22 days ago.

Let me know the make and model of the Android device you are using?

Customer: replied 22 days ago.
ASUS Nexus 7.
Expert:  michelleclive replied 22 days ago.

what email service are you using?

Customer: replied 22 days ago.
ISP is Telstra.
Expert:  michelleclive replied 21 days ago.

I have been waiting for you to connect.

Let me know when you are ready i will walk you through.