Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
OK, I want to help, but I have to ask first, the most obvious question: When you use the 'Forgot my password' link, what happens?
Or have you tried that yet?
Also.. what email system (@hotmail, @gmail, @aol, @other) are you trying to regain access to your email address on?