How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
20304743
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

I've forgotten my password to get into my email address.

Customer Question

I've forgotten my password ***** get into my email address. It's been going on for months.
JA: When did you last reset your username and password?
Customer: probably about three weeks ago
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I use my laptop.
JA: What troubleshooting have you tried?
Customer: none so far
JA: Anything else you want the email expert to know before I connect you?
Customer: nothing
Submitted: 3 months ago.
Category: Email
Expert:  Russell H. replied 3 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

OK, I want to help, but I have to ask first, the most obvious question: When you use the 'Forgot my password' link, what happens?

Or have you tried that yet?

Also.. what email system (@hotmail, @gmail, @aol, @other) are you trying to regain access to your email address on?