How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask syseng Your Own Question
syseng
syseng, Computer Enthusiast
Category: Email
Satisfied Customers: 6421
Experience:  Microsoft Certified Professional (MCSE) with over 18 years experience in configuration and troubleshooting
13852270
Type Your Email Question Here...
syseng is online now
A new question is answered every 9 seconds

I continue to get "Server not found" when I try to login to

Customer Question

Hi--I continue to get "Server not found" when I try to login to hotmail.
JA: How long have you had this issue with your Hotmail account?
Customer: It's has been doing it off and on for several weeks--yesterday, it finally logged on, but only after many trys
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Ah, I can get hotmail on my iphone--5, and on my kindle, just not on my computer
JA: What troubleshooting have you tried?
Customer: I took the computer yesterday to the apple store because I also had a virus--but that is supposedly all fixed, and I can get other websites no problem--just can't log on to hotmail
JA: Anything else you want the email expert to know before I connect you?
Customer: that's about all I know--
Submitted: 6 months ago.
Category: Email
Expert:  bbao replied 6 months ago.

Please clarify:

1. which email program are you using to access your Hotmail? Also the OS please?

2. are you able to login your Hotmail account via web?

Expert:  syseng replied 6 months ago.

Hello,

My name is David.

Please click the following link which should bring up the hotmail sign-in page within Safari. Then enter your account name and password ***** login and then please describe to me any errors that appear or if you are able to successfully login.

click here

Thanks,

David.

Related Email Questions