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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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I typed an email. Didn't send it. tried to put it in

Customer Question

I typed an email. Didn't send it. tried to put it in documents. Failed & it disappeared. How can I get it back?
Submitted: 4 months ago.
Category: Email
Expert:  bbao replied 4 months ago.

Which email service are you referring to?

Customer: replied 4 months ago.
gmail
Expert:  bbao replied 4 months ago.

Which email program were you using to compose the email? Or via web (you wrote the email online)?

Customer: replied 4 months ago.
gmail & no secure remote assistance.
Expert:  bbao replied 4 months ago.

You don't need remote assistance. Just ignore the annoying message.

Okay, Did you check the Draft folder of Gmail?

Customer: replied 4 months ago.
it was erased as well.
Expert:  bbao replied 4 months ago.

Did you discard the changes as you remember?

Customer: replied 4 months ago.
What changes are you implying? I was writing the letter in drafts.
Expert:  bbao replied 4 months ago.

If you did click the Discard button, so it has gone permanently, even can't be seen in bin or trash folder. :(

Customer: replied 4 months ago.
No, I didn't click the discard button. I tried to put it in a file on documents, which didn't work, & the letter was gone from drafts.
Expert:  bbao replied 4 months ago.

> I tried to put it in a file on documents

By copy and paste?

Customer: replied 4 months ago.
but it never pasted, I since it was gone from drafts, I couldn't try again.
Expert:  bbao replied 4 months ago.

Now, right click in any document, see if Paste option is available in the pop-up menu. If yes, choose paste and see what's the content?

Customer: replied 4 months ago.
There's only one doc. I took the PC in somewhere to have it changed back from Windows 10 to 7.
Customer: replied 4 months ago.
38; no, there was not a paste option.
Expert:  bbao replied 4 months ago.

:( Sorry gone.

Customer: replied 4 months ago.
Does that mean that you're not coming back? Or is anyone? I hope...
Expert:  bbao replied 4 months ago.

I am here. I mean your changes in draft have gone, no way to recover it.

Customer: replied 4 months ago.
Why is there no way to recover it , since I didn't delete it?
Expert:  bbao replied 4 months ago.

It could be a mistake that you were not aware of. But, must be a discard action was done.

Customer: replied 4 months ago.
I am ABSOLUTELY sure that it was not deleted. Mistake or not.
Expert:  bbao replied 4 months ago.

Okay, I opt out and let other experts step in to help. Good luck.

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