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Ask Bruce Wilner Your Own Question

Bruce Wilner
Bruce Wilner,
Category: Email
Satisfied Customers: 76
Experience:  principal at Network Security Labortories Inc.
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A site called cloudACL is blocking my access to both my

Customer Question

a site called cloudACL is blocking my access to both my email addresses
JA: Just to clarify, what email service provider are you using?
Customer: tele
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: through a web browser the spanish main one Ive forgot the name starts with tele
JA: What troubleshooting have you tried?
Customer: dont know how to
JA: Anything else you want the email expert to know before I connect you?
Customer: it does it on my laptop as well as this one
Submitted: 2 months ago.
Category: Email
Expert:  bbao replied 2 months ago.

Do you mean the site blocks you from registering a user account from here with your two email addresses?

Customer: replied 2 months ago.
I sign in to Gmail and it is blocked by cloudACL
Expert:  bbao replied 2 months ago.

> I sign in to Gmail and it is blocked by cloudACL

Not quite sure what kind of blocking you are referring to. Can you please share a screenshot telling the detail? Thanks.

Expert:  bbao replied 2 months ago.

Are you still with me?

Customer: replied 2 months ago.
Sorry to bother you but Google support has sorted the problem out and I´m no longer being blocked, Originally I thought you were Google support.
Expert:  bbao replied 2 months ago.
Good to know you are no longer blocked.Cloud you please take a screenshot telling me why you initially thought we were Google? I guess the site might be showing something improperly as you are not the only customer misunderstood that we were some well-recognised brands.We are certified experts here and we use a totally different interface hence we don't know what's going on your side. Personally i never indicated that i was someone from a big brand though some customer did think so.
Customer: replied 2 months ago.
my mistake was to search for ( google help ) on the internet and the first on the list was your site and when you get to be 75 years old the eyes do not work so well and the brain also gets slower, I should have read it more carefully, but at the time I was very frustrated .
again I apologies for wasting your time.
Expert:  bbao replied 2 months ago.
Thanks for the info. You are welcome. I am looking for helping you next time.
Expert:  Bruce Wilner replied 2 months ago.

O.K., let's see if we can get restarted and refocused. The last gentleman suddenly "opted out," and that usually means--not that he CAN'T DO the work--but that they got off on the wrong foot.

I am sure that this issue, once understood, can be very quickly undone.

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