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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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My computer just updated and I cannot find anything. Cannot

Customer Question

My computer just updated and I cannot find anything. Cannot log into my live.com account for e-mail. Why does microsoft always change the format when updating?
JA: Just to clarify, what email service provider are you using for this account?
Customer: microsoft e-mail, I think. It is live.com
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I go to GOOGLE and it is on the bar at top , says Hotmail***@******.***
JA: What troubleshooting have you tried?
Customer: I click on the Hotmail and it says it is not accessable, also tried the same going to Google and typing in***@******.***
JA: Anything else you want the email expert to know before I connect you?
Customer: I cannot think of anything
Submitted: 4 months ago.
Category: Email
Expert:  michelleclive replied 4 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 4 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.