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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I\thought I sent e mails after 1 oclock to day but they

Customer Question

i\thought I sent e mails after 1 oclock to day but they didn't go thru i get a message that says"'messages in out box outlook must remain running and connected to your e mail server I don't understand thhis is the first time this has ever happened what Can I do....Im 90 but still thought I was pretty with it.
JA: How long has this been an issue?
Customer: I think today this morning...
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: No phone no tablet so it must be a web browser
JA: What troubleshooting have you tried?
Customer: None
JA: Anything else you want the email expert to know before I connect you?
Customer: No do you think it is my server
Submitted: 21 days ago.
Category: Email
Expert:  Jess M. replied 21 days ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using a Windows computer or a Mac? If you are using Windows, is it Windows Vista, 7, 8 or 10?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess