Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me your problem email account so that I can check its status and recovery options?Please let me know by replying to me here so that I can help you further.
Thank you. Please give me a moment to check this account for you
I checked your option and you have a recovery email shown below:
Do you still use that email now?
Unfortunately, no one can do that. You must be LOGGED IN to the account in order to change your recovery email.
Do you have a 25-charater recovery code for your Hotmail? If you created such code before, now is the time you need it.
Then your NEXT option is to submit that recovery form that you have already submitted. The form is NOT manually checked by a human person, it is checked against the actual info or data on your Hotmail account. So it is very important to provide exact matches of the info that you put on the form and the data you actually have on your account. Mismatches could lead to failure in recovering the account.
Are you using a computer right now to try the recovery process?