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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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I'm not sure if you can help me but I made a facebook

Customer Question

hello I'm not sure if you can help me but I made a facebook account for my daughter about two years ago and now I forget the email address I signed her up with but can find the profile pic when I type in her name can I recover that email address or no?
JA: Just to clarify, what email service provider are you using for this account?
Customer: im sure it was a Hotmail account
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browswer on a lap top
JA: What troubleshooting have you tried?
Customer: I tried contacting facebook but the answer was to contact the email provider I think it ws
JA: Anything else you want the email expert to know before I connect you?
Customer: nope
Submitted: 6 months ago.
Category: Email
Expert:  michelleclive replied 6 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 6 months ago.

To make any changes or update you would need the email address and you must have access to the account as well.

Let me know do you have access to the facebook account or the email any one of them do you have one.

Customer: replied 6 months ago.
Nope i just have the profile pic and cant remember the email address at all that i used
Expert:  michelleclive replied 6 months ago.

only a profile picture will not help in seach of a FB account.

Expert:  michelleclive replied 6 months ago.

I can try searching if you can give me the full name.

Customer: replied 6 months ago.
Sabrina myles the pic is kinnda faded she has blonde hair and wearing a red sweater
Expert:  michelleclive replied 6 months ago.

please allow me few mins i will check.

Expert:  michelleclive replied 6 months ago.

login to another facebook account and then you click on the link attached below and confirm if its the correct account you are looking to retrieve.

https://www.facebook.com/sabrina.myles.509

Customer: replied 6 months ago.
that is her so I use that email address do I ?
Expert:  michelleclive replied 6 months ago.

yes

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