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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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My grandson tried to download itunes to his iphone and it

Customer Question

My grandson tried to download itunes to his iphone and it didnt work but it dropped my windows back to windows xp I had 10 it also dropped my aol account and the system set me up with a new password ***** want the system to change my aol e-mail address from***@******.*** to what I have had for years and that is***@******.***
Submitted: 27 days ago.
Category: Email
Expert:  bbao replied 27 days ago.

> it dropped my windows back to windows xp I had 10

You mean your grandson could downgrade your Windows 10 to XP on the same computer? That sounds like something impossible if he didn't install XP on the computer from the scratch. I guess he just changed the desktop theme. Please double check.

> change my aol e-mail address from***@******.*** back to what I have had for years and that is***@******.***

Do you still have access to both email address?

BTW, your grandson is brilliant. :-))

Expert:  bbao replied 21 days ago.

Hello, do you still need help here?