How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask bbao Your Own Question

bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 185
Experience:  Certified Information Systems Security Professional / Certified Information Security Manager / Microsoft Most Valuable Professional
96068672
Type Your Email Question Here...
bbao is online now
A new question is answered every 9 seconds

Can't get into my email and don't remember my password. also

Customer Question

can't get into my email and don't remember my password. also can't erase my emails at all
JA: When did you last reset your username and password?
Customer: don't remember and can't find where it was written down
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on a lab top
JA: What troubleshooting have you tried?
Customer: that is my problem since I am not computer savvy
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 22 days ago.
Category: Email
Expert:  Viet - Email Tech replied 22 days ago.

Hi,

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can you please confirm your full email address?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 22 days ago.

What's the make / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  bbao replied 22 days ago.
> so can't erase my emails at all
Can you please clarify what you need to erase you emails? Are you referring to emails on your server via web or those on your computer?
Please also advise your email provider, such as Microsoft, Google or Yahoo?

Related Email Questions