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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I am attempting to set up Outlook365 on my laptop using a

Customer Question

Hi, I am attempting to set up Outlook365 on my laptop using a yahoo mail address. I am subscribes to Office365 Personall but would like to run the mail program on my laptop.
JA: How long have you had this issue with your Yahoo account?
Customer: I am trying to set it up on the laptop for the first time now.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: browser
JA: What troubleshooting have you tried?
Customer: I am lost! I have a yahoo account and a gmail account I want to set up. I received a message that it could not recognize or be used for the yahoo account
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 21 days ago.
Category: Email
Expert:  Viet - Email Tech replied 21 days ago.

Hi,

I'm sorry about the issue. Are you having issue with setting up the yahoo account or the gmail account or both on Outlook?

Do you have windows 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 21 days ago.

Please stay with me on this web page.

What's the make / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 21 days ago.
no thank you
Expert:  Viet - Email Tech replied 21 days ago.

I'm sorry. Is there any problem? We guarantee our service, so don't worry.

Please reply at the box below. Thank you,

Customer: replied 21 days ago.
I do not accept your services
Expert:  Viet - Email Tech replied 21 days ago.

How about with a small amount as shown for direct remote support? We guarantee our service. Thank you,

Expert:  Dustin replied 16 days ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Is it only the screen sharing service you reject? Do you still want or need written support?

Or do you want to cancel this session altogether?

Thank you,

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.