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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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Can't respond to or send messages. All else is fine,

Customer Question

Can't respond to or send messages. All else is fine
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Comcast
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web browser
JA: What troubleshooting have you tried?
Customer: None This is what I am trying
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 5 months ago.
Category: Email
Expert:  Jess M. replied 5 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

Are you using a Windows computer or a Mac?

Please let me know by replying to me here so that I can help you further.

Best regards,

Customer: replied 5 months ago.
Windows windows
Expert:  Jess M. replied 5 months ago.

Thank you for writing back with that information. Are you using an email program like the Mail App, Windows Live Mail 2012, MS Outlook 2016 to send and receive your Comcast emails?

Customer: replied 5 months ago.
Do not want to pay. Please cancel.
Expert:  Jess M. replied 5 months ago.

Oh ok. No need to reply to this if you want to discontinue.

Here is the link about refunding:

Thank you for using our service.

Best regards,


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