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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I m unable to delete inbox email, my email program is

Customer Question

I m unable to delete inbox email
JA: Just to clarify, what email service provider are you using?
Customer: my email program is outlook
JA: Have you installed any updates recently?
Customer: I don't know
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 25 days ago.
Category: Email
Expert:  Mr.Med replied 25 days ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 25 days ago.

What is happening when you attempt to delete your emails from inbox? Are you receiving any type of error message?

Customer: replied 25 days ago.
No error message - nothing happens either by using the delete command at the top or by right
clicking and using the delete selection at the bottom of that menu.
Expert:  Mr.Med replied 25 days ago.

Would you like me to set up a remote session, which will allow me to connect directly to your screen and assist you quickly with this issue?

Expert:  Mr.Med replied 25 days ago.

First try this solution :

Do a “hard delete” the message by holding the SHIFT button while clicking on the Delete button or using the Delete button on your keyboard.

This message will now skip the Deleted Items folder and will directly be permanently deleted. Outlook will display a warning if you really want to do this.

Let me know the results

Thank you

Expert:  Mr.Med replied 23 days ago.

Hello,

Do you still need help ?