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Hello. My name is ***** ***** I will be assisting you today.
Please download and run this file and provide me the ID/Password:
I hope you're satisfied with the help I provided. If you need anything else, you can submit a new question at the below link. http://tinyurl.com/codyexpert
Please use the star ratings at top to rate.
Please download and run this file and provide me the ID/Password:https://connect.teamviewer.com/v10/index.aspx
we'll need to import the old pst file to 1 of the accounts
yes all can be moved to an archive folder
looking at 3:00pm est or anytime between 6:00pm - 11:00pmest
its 10:00am est right now
sorry messaging from phone, I meant pm tonight, does that still work or do we need to find a diff time?
I sent you another message stating it would be pm est time
we'll try to get together tomorrow
tomorrow around 9 am est
can't get teamViewer to work
go here to connect me; http://www.justanswer.com/remotedesktop/join.aspx?Session=5470b433-3a41-4db5-b64e-88a55a430542
Did you get there and download the file?
I messaged you that I would be right back on remote connection, are you around still?
I wouldn't be waiting around, I apologize but our hours are completely opposite of each other.
I'll be around tomorrow all day, we can shoot for anything after 10am est
I'm sorry I'm going to opt out, I do not have anymore ideas on how to get the emails imported. We have tried every way, it appears the hard drive or pst file are corrupt, either both or 1 of them.
Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
It appears Cody is offline, here in the states its ThanksGiving!
If you still need help with this, I would like to help you. Let me know when you are ready to continue.
I havent referred you to someone else.
Cody opted out on the 21st.. My name is***** just seen your question waiting and wanted to help.
Ive read over the above and it looks like currently you are focused on restoring your outlook emails / sent mail.
I realize today is thanksgiving, if you have time we can connect now, just send me the teamviewer id and password.
Or, if another time would work better for you, let me know.
My apologies for being a bit late today..
It wasnt intentional, just a matter of eating far too much, and being up much too late. I hope I havent missed your window of opportunity today?
I'm sorry for this whole mess that is going on.
I stumbled across this question again, and replying to let you know that Dustin had opted out.
What is that status of this now? Did you get the sent emails imported? What is left?
If I'm able to help I will work on this with you again, otherwise I will try to find someone else to continue this with you.
If the file is still corrupt tho it may not be able to be imported. You have the pst file copied locally to your computer?
ok can you go to file open/export > import > browse to the pst file > choose where you want it to import / make sure do not import duplicates is checked