How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
20304743
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

My sent e-mails are not being received by my out of state

Customer Question

my sent e-mails are not being received by my out of state clients. thunderbird states that they were sent successfully, but they are not received. also a notice comes up in thunderbird that our mail server is not an IMAP4 mail server. This notice has been displayed for some time but the problem of e-mails has just started
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: I receive email from DREAMHOIST. I only use thunderbird to send out my e-mails. return e-mails go to Dreamhoist
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I only retrieve my e-mails form the office computers or my lap top
JA: What troubleshooting have you tried?
Customer: looked at troubleshooting but not sure conditions match mine
JA: Anything else you want the email expert to know before I connect you?
Customer: no just that I do not understand how thunderbird states that the e-mail was sent successfully but my clients do not receive them. I sent a test to my employee and he received the e-mail??
Submitted: 24 days ago.
Category: Email
Expert:  Jess M. replied 24 days ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you please tell me what is the domain name part of your email address that you used to send out emails? (the part with the @ sign)

Also, are you using Windows XP, Vista, 7, 8 or 10?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess