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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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My email does not go to old mail also I lost everything in

Customer Question

My email does not go to old mail also I lost everything in my old mail. How can I retrieve it.
JA: Just to clarify, what email service provider are you using?
Customer: I am using Aol
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Thru my computer wed
JA: What troubleshooting have you tried?
Customer: Tried almost everything just to open my oldmail
JA: Anything else you want the email expert to know before I connect you?
Customer: Just to retrieve my old email and also the only thing that goes to my old mail is face book email
Submitted: 23 days ago.
Category: Email
Expert:  Jess M. replied 23 days ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you using a Windows computer or a Mac?

How do you access your AOL? Is it through the AOL Desktop software? (For paid or premium AOL accounts)

Or are you using a web browser like Internet Explorer, Firefox, Chrome or Safari?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 23 days ago.
I am using Mac and Chrome
Expert:  Jess M. replied 23 days ago.

Thank you for writing back with that information.

Using your Chrome, have you checked your "Deleted" folder or "Trash" to see if the missing emails were accidentally moved there?

Also, are you using a smartphone to access this same AOL account as well?