Hi! My name is ***** ***** I will be assisting you. Let's get started!
I am going to send the message on your behalf to their viewer relations department. I cannot guarantee that the issue will be fixed but I will provide all of your information and hopefully they will reach out to you either by email or phone.
I have successfully submitted your request and I checked the box for needing a response from them so you should hear from them within a week.
If you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.
I am checking back up on your about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.