Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. I checked the account you provided and it appears that it is still NOT existing. This means you can create a new email with this email address. Can you try it?Please let me know by replying to me here so that I can help you further.
I am a bit confused with your problem. Are you having problem accessing your Yahoo Mail account? Or is it your Facebook account you are having problem with?
Thank you for writing back. Are you using a computer right now to chat with me?
Can I remotely access your computer so that I can directly check and fix your Facebook and Yahoo Mail problems while you watch on your screen? If you are using a Windows computer, I can also perform malware cleanup to enhance the security of your computer to provent this hacking from happening again.
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
Thank you for your permission to do remote access. I will now send the formal additional service offer of remote access. Please accept it so that I can create our remote session. After accepting it, you will then receive the procedures to join me in the remote session.
I just sent you the formal offer for Secure Remote Assistance. Please accept it so that we can start the remote session.
In this chat page. Are you chatting with me using a computer right now?
Yes. Like I mentioned, Secure Remote Assistance has an extra fee. Also, I previously asked you if you are using your computer and you said yes. If you are using your phone, please use the computer, login to your JustAnswer account, and continue our chat there. There you can accept the offer and we can do the remote session.
Please accept the offer I sent you, so that I can send you the procedures to join me in the remote session
I am very sorry about the confusion. I am trying to help you and the best way to do it is through Secure Remote Assistance which requires an extra fee.
I am very sorry for the confusion. I was really trying to help you. And we guarantee our service. You can get your money back if you want NOT to continue with this.
Here is the link about refunding:
But if you want to continue with the remote access session, please let me know.