How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I use live mail for hotmail email. It isn't working right.

Customer Question

I use live mail for hotmail email. It isn't working right. Can't delete not getting emails. lots of junk mail, mail won't open
JA: How long have you had this issue with your Hotmail account?
Customer: a couple of months
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web
JA: What troubleshooting have you tried?
Customer: i've called geek squad about 6 times and they can't fix it
JA: Anything else you want the email expert to know before I connect you?
Customer: just that I read that microsoft is getting rid of live mail. but i like it and I want to keep it
Submitted: 6 months ago.
Category: Email
Expert:  Jess M. replied 6 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Is the email account working just fine when accessed using a web browser like Internet Explorer, Chrome or Firefox?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Related Email Questions