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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Error message Couldn't load XPCOM. Thunderbird does not

Customer Question

Hi Pearl Error message Couldn't load XPCOM. Thunderbird does not work. Mark
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Earthlink.net
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web browser
JA: What troubleshooting have you tried?
Customer: Nothing yet
JA: Anything else you want the email expert to know before I connect you?
Customer: other than the problem everything has been OK.
Submitted: 24 days ago.
Category: Email
Expert:  Viet - Email Tech replied 24 days ago.

Hi,

I'm sorry about the issue. When did this issue first occur?

Do you have windows xp, vista, or 7, or 8, 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 24 days ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Richard replied 24 days ago.

Hi there and welcome

Please let me know when you wish to continue