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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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I got an email from "Ivan" saying I ordered & paid for

Customer Question

I got an email from "Ivan" saying I ordered & paid for something costing $$29.93 but I did not provideshhipping details ? instructions. I don'r know any Ivan and it does not mention what I purchased. It says right there "shipping address - confirmed. What more do you need and what is the item at issue?
JA: Just to clarify, what email service provider are you using?
Customer: It used to be AT&T Yahoo but I am not sure any more. There seems to be some problem with them. However I do get e-mails.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on my I pad.
JA: What troubleshooting have you tried?
Customer: I don't know what that means. It says to contact you
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Email
Expert:  Mr.Med replied 4 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 4 months ago.

I am sorry this has happened to you. This is a popular scam that has been going on. Please do not reply back to the email you received and Check your bank account to determine if your account has been hacked.

Let me know if you need more informations

Thank you

Expert:  Mr.Med replied 4 months ago.

Do you still need help ?

Expert:  Mr.Med replied 4 months ago.

Hello,

Has everything worked out please?