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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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Please: Having trouble with my home pc, its a couple months

Customer Question

Hi Richard please: Having trouble with my home pc, its a couple months new and when it does it's updates they are out of the blue and I walk up to my computer and the screen shows a rotating circle. This is endless as I have waited for it forever. I shut it down and restart and it works after that. Why does this do this and how can I fix it?
Submitted: 4 months ago.
Category: Email
Expert:  Russell H. replied 4 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Expert:  Russell H. replied 4 months ago.

Check your Windows Update settings. What are they?

(You may find them in your Control Panel. This of course applies to Windows computers; If you have an Apple computer, tell me, and I will try to instruct you appropriately.)

Customer: replied 4 months ago.

yes pc, what do i look for in the windows update settings? advanced options?

Expert:  Russell H. replied 4 months ago.

Whether the settings indicate it is to download and install automatically, as they are set now, or something else?

Customer: replied 4 months ago.

it says that updates will be installed automatically and does not give me the option to change that.

Expert:  Russell H. replied 4 months ago.

In summation of the case so far, it sounds as if you have Windows 10, and its Automatic Update is perhaps locking up on occasion.

(Is your PC a Windows 10 ? if so, was it an upgrade-to-Windows-10, or was it installed that way?)

If you could send me a screenshot of the screen from your Control Panel - Automatic Update settings, that shows there to be no other option, I would perhaps understand the problem a little better, or might see a way out of the problem.

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