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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have accidentally deleted my account. can you help me

Customer Question

I have accidentally deleted my account. can you help me retrieve this please
JA: Have you contacted anyone about your account?
Customer: Not as yet.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on my laptop
JA: What troubleshooting have you tried?
Customer: i have tried to sign in as administrator. no luck
JA: Anything else you want the email expert to know before I connect you?
Customer: No.
Submitted: 28 days ago.
Category: Email
Expert:  Tim replied 28 days ago.

Hello, I'm Tim and will do my best to help you today.

Expert:  Tim replied 28 days ago.

So you accidentally deleted an email account? what type of email account was it? Gmail, Yahoo? Once one of those is deleted, its gone, and gone for good....How did you do this?

Customer: replied 28 days ago.
gmail account.
Customer: replied 28 days ago.
Can you help me retrieve this please
Expert:  Tim replied 28 days ago.

I'm sorry to give you bad news, but a deleted email acount can not be recovered, it is not possible. Saddly sometimes i have to deliver bad news, but if you deleted it, its gone for good, and there is no chance of recovery.

Customer: replied 28 days ago.
How dare you take money out of my account. I was advised this fee was $5 you have taken another $54. Please credit this back into my account.
Expert:  Tim replied 28 days ago.

I did nothing to your account.

Expert:  Tim replied 28 days ago.

I know its a 5.00 deposit, once a question is answered, which this one has not been completed, you are not supposed to be charged, but its not a 5.00 service, that wouldent even make sense

Expert:  Tim replied 28 days ago.

Sending you in for a refund, good luck.

Customer: replied 28 days ago.
Well I have just checked my account and there has been $54 taken. You are the only people I gave my card number to. If this is not credited back into my account I will take this further.