My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this. what is the hotmail email address please?
You can reply to me here by typing in the box below please.
okay, do you have access to the phone number that ends in 59?
okay, great. What is the last 4 digits of that number?
I have had a code sent to that number. It is a verification code.
Reply to me here with that code please.
okay, let me know the code generated by your authenticator app.