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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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I'm not able to access my gmail account. The address is. Can

Customer Question

I'm not able to access my gmail account. The address is***@******.***. Can you help?
JA: How long have you had this issue with your Gmail account?
Customer: Just within the last 5 minutes.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Through a web browser.
JA: What troubleshooting have you tried?
Customer: I've tried to sign in and after a few tries, a recovery number was sent to an earthlink account that I have; the number is ***** I tried to sign in with that number, but still wasn't able to access my gmail account.
JA: Anything else you want the email expert to know before I connect you?
Customer: This morning I contacted Microsoft because my computer had been attacked by malware. The Microsoft technician solved that problem, so my computer is now clean. But that may have affected my gmail somehow????
Submitted: 4 months ago.
Category: Email
Expert:  arsufi2002 replied 4 months ago.


My name is ***** ***** of the expert in computer category. I would like to assist you with your issue and would be your next active expert..

Please let me know when you are back..

Expert:  arsufi2002 replied 4 months ago.

Let me know when you are ready

Expert:  arsufi2002 replied 4 months ago.

Didn't find you back..

Let me know you are still waiting for answer

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