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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I am not able to get into my email It tells me I'm using the

Customer Question

I am not able to get into my email It tells me I'm using the wrong User Id and password..
JA: When did you last reset your username and password?
Customer: been awhile I've been trying to get into my email for a month now..
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser..
JA: What troubleshooting have you tried?
Customer: everything the alternate email that is listed no longer exit so what do I do..
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: ok
JA: Anything else you want the email expert to know before I connect you?
Customer: not at this time I just need to get into my email well at one time I receive an alert that I need to go change my password ***** my account do you guys seen alert on web browsers.. just wondering..
Submitted: 27 days ago.
Category: Email
Expert:  michelleclive replied 27 days ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 27 days ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

What email service are you using?

Customer: replied 27 days ago.
yahoo.com
Customer: replied 27 days ago.
Michelle that does not work because the alternate email that is listed no longer exist..
Customer: replied 27 days ago.
Michelle are you there?
Customer: replied 27 days ago.
how do I get my password ***** another email address if I'm not able to access my email account to change anything.. this is so terrible.. is there anyone that can call me and tell me what my password ***** ***** this account because I saved it to my pc but the it tells me its not the correct info how can that be when it hasn't been changed by me..
Customer: replied 27 days ago.
Has my email account been hacked? Is that why my password *****'t working?
Customer: replied 27 days ago.
Looks like we can't get you in your account online. Please try signing in from the device you use most often or visit our help. this is what it tells me.. WHY?
Customer: replied 27 days ago.
you guys can't do anything is that right?
Expert:  michelleclive replied 27 days ago.

what is the yahoo email address?

Customer: replied 27 days ago.
what's the deal You can't help me.. I don't understand what the heck is going on, I've never had any problem with my email account until now.. why is it happening and yet you guys can't help without me purchasing to get help that is so not cool..
Customer: replied 27 days ago.
If my email account has been hacked there is nothing you guys can do correct?
Customer: replied 27 days ago.
All you have to do is say yes or no instead of giving the silent treatment.. that is so unprofessional
Customer: replied 27 days ago.
is the email address
Expert:  michelleclive replied 27 days ago.

my apology for the delay. did you try the forgot password ***** i gave right in the beginning.

Customer: replied 27 days ago.
I did it told was not able to do anything for me online
Expert:  michelleclive replied 27 days ago.

I will try to reset it for you.

Customer: replied 27 days ago.
Thank you please do?
Expert:  michelleclive replied 27 days ago.

Do you have access to this email?

e*************@******.***

Expert:  michelleclive replied 27 days ago.

what is the full email address

Customer: replied 27 days ago.
No it does not exist anymore they Hotmail does not exist anymore
Expert:  michelleclive replied 27 days ago.

Tell us one of the following to get started:

  • Sign-in email address or mobile number
  • Recovery phone number
  • Recovery email address
Customer: replied 27 days ago.
Customer: replied 27 days ago.
is the email address
Expert:  michelleclive replied 27 days ago.

apart from***@******.*** email any recovery phone or email

Expert:  michelleclive replied 27 days ago.

i need

  • Recovery phone number
  • Recovery email address
Customer: replied 27 days ago.
no phone number and the alternate email address at Hotmail does not exist anymore Hotmail changed to a something else can you send me something to change it to***@******.***
Expert:  michelleclive replied 27 days ago.

i am sorry but if you do not have any of the recovery options Recovery phone number or Recovery email address there is no way you can recovery your gmail account.

Expert:  michelleclive replied 27 days ago.

i will open the question to other experts for the views and input.

Customer: replied 27 days ago.
recovery email should be***@******.*** don't know how Hotmail was still there.. O man this is really terrible..
Customer: replied 27 days ago.
Ok hope someone can do something.. thank you for your help
Expert:  bbao replied 27 days ago.

Do you mean***@******.*** is your recovery email address for***@******.***? Why the expert found a Hotmail address when she tried recovering***@******.***?