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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Bought new laptop. Can"t access Telstra mail with

Customer Question

Bought new laptop. Can"t access Telstra mail with longstanding user name and password ***** namelyericand tessa @bigpond andMAVP639QN password
JA: When did you last reset your username and password?
Customer: Years ago
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: only web browser
JA: What troubleshooting have you tried?
Customer: I am 87 years old and don't know much about troubleshooting
JA: Anything else you want the email expert to know before I connect you?
Customer: Yes . Please confirm that username and password ***** correct
Submitted: 25 days ago.
Category: Email
Expert:  Bhavik Joshi replied 25 days ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 25 days ago.

Can you tell me your date of birth ? I need to see if your username is ***** ***** not.

Expert:  Bhavik Joshi replied 20 days ago.