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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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When I use iPad, 6 years old, does not work. For example, I

Customer Question

When I use iPad, 6 years old, does not work. For example, I click, but froze it. Why it happen? How can I fix it? Probably I need to get some thing to expand capacity.
What is the best solution? Get new one or buy accessory?
Submitted: 5 months ago.
Category: Email
Expert:  bbao replied 5 months ago.

First try this: press and hold the Sleep/Wake and Home buttons at the same time. Don't release the buttons when you see the Apple logo. Keep holding both buttons until you see the recovery mode screen.

Expert:  bbao replied 5 months ago.

Did it work?

Customer: replied 5 months ago.
Two buttons same time? One of button on the side? Where is others?
Expert:  bbao replied 5 months ago.

YES, two buttons at the same time. Home button is the only round button on the front panel of your iPad.

Customer: replied 5 months ago.
I only see one button on the side. And I have done it, nothing changed.
Expert:  bbao replied 5 months ago.

Okay, please check this video. Hope it helps.

https://www.youtube.com/watch?v=HSf59utF9CE

Customer: replied 5 months ago.
I have iPad, not iPod.
Expert:  bbao replied 5 months ago.

Sorry, here you go.

https://www.youtube.com/watch?v=XJanCW0goks

Expert:  bbao replied 5 months ago.

Please update if the given method works for you.

Expert:  bbao replied 5 months ago.

Any update please?

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