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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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L cannot get my account info correct. preferred outlook

Customer Question

l cannot get my account info correct. preferred outlook email
JA: How long has this been an issue?
Customer: my email acct is [email protected] .com a few weeks
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: a micro soft surface
JA: What troubleshooting have you tried?
Customer: l spoke to microsoft and they said l should call you and check port numbers
JA: Anything else you want the email expert to know before I connect you?
Customer: incoming and outgoing email server r3eads winmetro.imap.mail.yah
Submitted: 25 days ago.
Category: Email
Expert:  Viet - Email Tech replied 25 days ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 25 days ago.

Please stay with me on this web page.

When you are available, please click on the Reply to Expert tab below, and reply back to me, so we can continue. Thank you,

Customer: replied 25 days ago.
please try to get my email working on my micro surface, not this pc
Expert:  Viet - Email Tech replied 25 days ago.

Is your yahoo email currently working fine on this PC?

- Can you go to the yahoo.com website on the problematic Microsoft Surface laptop and see if you can sign in your yahoo email address at the yahoo.com website?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 25 days ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,