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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I am trying to set up my mom's hotmail account on her new

Customer Question

I am trying to set up my mom's hotmail account on her new laptop and I cannot do so because I cannot recover her password....No code is sent to my hotmail account when I request it to verify myself.
JA: How long have you had this issue with your Hotmail account?
Customer: I have had my account for many years - 20? And my mom has had hers that long as well.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: ipad and lap top
JA: What troubleshooting have you tried?
Customer: I have tried to recover password ***** verifying myself with my hotmail account - it is supposed to send me a code but no code is ever sent to my hotmail
JA: Anything else you want the email expert to know before I connect you?
Customer: no I just want to get my mom a new password ***** I can set up her email on her new laptop and her new ipad
Submitted: 2 months ago.
Category: Email
Expert:  Josh replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!