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Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Cannot remember my g mail password, I opened the g mail

Customer Question

Cannot remember my g mail password
JA: How long have you had this issue with your Gmail account?
Customer: I opened the g mail account last year never used it
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Both phone & tablet but I use y mail got the g mail to have it too & forgot password
JA: What troubleshooting have you tried?
Customer: They sent me a six digit number on my y mail to type in but it won't work
JA: Anything else you want the email expert to know before I connect you?
Customer: That's it
Submitted: 28 days ago.
Category: Email
Expert:  Kevin T replied 28 days ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 28 days ago.

How long have you had the gMail account?

Are you accessing it via a pc?

Customer: replied 28 days ago.
I've had my g mail account for about a year did not use it and forgot my password
Customer: replied 28 days ago.
Hello
Expert:  Kevin T replied 28 days ago.

No problem.

Do you know all the info?

Customer: replied 28 days ago.
If I had the information i would not be here
Expert:  Kevin T replied 28 days ago.

I mean recovery info, without some of it you cannot recover it.

I am only trying to help.

Customer: replied 28 days ago.
Ok what can I tell you I've been given a six digit number on my y mail but it won't work
Expert:  Kevin T replied 28 days ago.

What does it say when you input it?

Customer: replied 28 days ago.
It says that they can't access it for me
Expert:  Kevin T replied 28 days ago.

Could I connect for a look?

Customer: replied 28 days ago.
No
Expert:  bbao replied 28 days ago.

> I've been given a six digit number on my y mail but it won't work

I think the email address receiving the code is another email box of you. Does this mailbox have any relation with the Gmail account to be recovered? Say, is this email address in the Gmail account's Contacts?

You mentioned you also access you email using your tablets. Is the Gmail address still accessible (without giving password) on any of your mobile devices such as your cell phone or tablet? Or any computer where you no need to access the Gmail without giving the password (though you don't know the password).

Expert:  bbao replied 24 days ago.

Just helped another customer successfully recovered her Gmail account this morning. Her account was in similar situation like yours, password ***** unknown but Gmail was still accessible on her tablet.

Expert:  bbao replied 20 days ago.

Hello, any feed back please?