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Ask Bruce Wilner Your Own Question

Bruce Wilner
Bruce Wilner,
Category: Email
Satisfied Customers: 60
Experience:  principal at Network Security Labortories Inc.
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Have been informed that my email was hacked and a blast

Customer Question

Have been informed that my email was hacked and a blast email was sent out. I have two accounts with Google, one [email protected] and***@******.***. Need help in securing my emails and how do I correct this email blast?
JA: Have you contacted anyone about your account?
Customer: No my broker told me about it, my whole email list. Don't know which acct was used.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: a web browser
JA: What troubleshooting have you tried?
Customer: none, don't know how
JA: Anything else you want the email expert to know before I connect you?
Customer: Just help
Submitted: 27 days ago.
Category: Email
Expert:  Kamil Anwar replied 27 days ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Expert:  liam-cssm replied 27 days ago.
We received your customer service inquiry, however, we are unable to respond to you because we do not have your email address. Please contact customer support at***@******.*** and provide us with your email address and a link to this question page so that we can help you. ( Thank you, ***** ***** Customer Support Team.
Expert:  Bruce Wilner replied 27 days ago.

Google does not send such e-mails. It's a scam that's attempting you to log into some site that you will be led to believe is GMAIL.COM, but isn't.