How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bruce Wilner Your Own Question
Bruce Wilner
Bruce Wilner,
Category: Email
Satisfied Customers: 76
Experience:  principal at Network Security Labortories Inc.
94527327
Type Your Email Question Here...
Bruce Wilner is online now
A new question is answered every 9 seconds

Have been informed that my email was hacked and a blast

Customer Question

Have been informed that my email was hacked and a blast email was sent out. I have two accounts with Google, one [email protected] and***@******.***. Need help in securing my emails and how do I correct this email blast?
JA: Have you contacted anyone about your account?
Customer: No my broker told me about it, my whole email list. Don't know which acct was used.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: a web browser
JA: What troubleshooting have you tried?
Customer: none, don't know how
JA: Anything else you want the email expert to know before I connect you?
Customer: Just help
Submitted: 4 months ago.
Category: Email
Expert:  Kamil Anwar replied 4 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Expert:  liam-cssm replied 4 months ago.
We received your customer service inquiry, however, we are unable to respond to you because we do not have your email address. Please contact customer support at***@******.*** and provide us with your email address and a link to this question page so that we can help you. (http://www.justanswer.com/email/a0e0l-informed-email-hacked-blast.html). Thank you, ***** ***** Customer Support Team.
Expert:  Bruce Wilner replied 4 months ago.

Google does not send such e-mails. It's a scam that's attempting you to log into some site that you will be led to believe is GMAIL.COM, but isn't.