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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1760
Experience:  Computer Software Support Specialist for more than 10 years
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Lost my google connection. need emails and connection with

Customer Question

lost my google connection. need emails and connection with scottrade. seem to be isolated and abandoned.
JA: Just to clarify, what email service provider are you using?
Customer: i was using google chrome
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: google
JA: What troubleshooting have you tried?
Customer: everything on the screen. ( i am a computer klutz)
JA: Anything else you want the email expert to know before I connect you?
Customer: just basics l email and scottrade i hate my computerr
Submitted: 6 months ago.
Category: Email
Expert:  John replied 6 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.

Just to clarify are you trying to regain access to your gmail account ?

What happens when you try to login to your gmail account ?

Are you accessing this gmail using windows or mac PC?

Thank you

Note: - If you are getting pop up message regarding secure remote assistance offer it’s an automated pop up, you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.

Expert:  John replied 6 months ago.

Please answer my above questions so that i can help you better.

Reply using the box below

Thank you.

Expert:  John replied 6 months ago.

Checking to see whether you still need help.

Reply using the box below

Thank you.

Customer: replied 6 months ago.
john, thanks for your concern. the problems have resolved themselves. i don't know how, but no problems except my ongoing war with my computer. case closed. R.

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