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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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I had some other things fixed, now I have no address book,

Customer Question

I had some other things fixed, now I have no address book
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: aol
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web broser
JA: What troubleshooting have you tried?
Customer: just get alot of stuff I don't understand. LOL
JA: Anything else you want the email expert to know before I connect you?
Customer: my biddy list is gone too
Submitted: 5 months ago.
Category: Email
Expert:  bbao replied 5 months ago.

> now I have no address book

Do you mean your AOL address book has gone? Or the contacts in the address book are gone?

> I had some other things fixed

What did you do? Fixed some other issues of your AOL account?

Customer: replied 5 months ago.
all is well there, except now I have no address book. The whole thing is gone
Expert:  bbao replied 5 months ago.

I guess you are using a local email program to access your AOL. Is it correct?

IF yes. did you try accessing your AOL account via web? Is your address book still available on the web?

Expert:  bbao replied 5 months ago.

Any update please?

Expert:  bbao replied 5 months ago.

Do you still need our help here?

Customer: replied 5 months ago.
Not at the present time. I am sure I will in the future. Thank you for your help.
Expert:  bbao replied 5 months ago.

You are welcome.

Customer: replied 5 months ago.
I don't have my credit card on me now. Give me an hour
Expert:  bbao replied 5 months ago.

Why do you need a credit card?

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