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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I had some other things fixed, now I have no address book,

Customer Question

I had some other things fixed, now I have no address book
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: aol
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web broser
JA: What troubleshooting have you tried?
Customer: just get alot of stuff I don't understand. LOL
JA: Anything else you want the email expert to know before I connect you?
Customer: my biddy list is gone too
Submitted: 26 days ago.
Category: Email
Expert:  bbao replied 26 days ago.

> now I have no address book

Do you mean your AOL address book has gone? Or the contacts in the address book are gone?

> I had some other things fixed

What did you do? Fixed some other issues of your AOL account?

Customer: replied 26 days ago.
all is well there, except now I have no address book. The whole thing is gone
Expert:  bbao replied 26 days ago.

I guess you are using a local email program to access your AOL. Is it correct?

IF yes. did you try accessing your AOL account via web? Is your address book still available on the web?

Expert:  bbao replied 22 days ago.

Any update please?

Expert:  bbao replied 18 days ago.

Do you still need our help here?

Customer: replied 17 days ago.
Not at the present time. I am sure I will in the future. Thank you for your help.
Expert:  bbao replied 17 days ago.

You are welcome.

Customer: replied 17 days ago.
I don't have my credit card on me now. Give me an hour
Expert:  bbao replied 17 days ago.

Why do you need a credit card?