Please advise your operating system and its version. More importantly, could you please post a screenshot telling what kind of garbled things are there? You know, a picture is worth a thousand words.
Yes, I am here.
As I don't do any billing things, I don't know your other charges, but I do know $39 fee for remote assistance is an extra charge on top of others.
It seems you are using built-in Mail app of Windows 10 to access your Gmail.
What's the language of your Windows 10? Not English?
I do understand that. Sorry that's how the website works here. We are not a free service. We are a paid professional service with 100% satisfaction guaranteed.
That's alright if you don't choose extra services, I am more than happy to help you here with the Q&A page until the issue fixed.
It seems you copied and pasted the email source here. Is it possible for you to upload a screenshot, rather than copied text, so I can have a better understanding about what kind of decoding issue it is.
If you don't know how to take a screenshot, please check below site for instructions and steps.
If you don't know how to upload a screenshot here, please click the "+" sign beside your Send or Submit button of chat window below.
BTW, it is not necessary to upload many screenshots here, just the email header and a few shots of the body where garbled characters are shown. Thanks.
Are you using a laptop?
Please double check your keyboard to make sure no extra key is required for PrtScr. If you are not using a full keyboard with your desktop PC, you might need some keys like Fn to make sure the PrtScr workable.
As you are using Windows 10, simply forget the keyboard way, use Windows Snipping Tool to take screenshots and write comments.
Sorry, the above is email source again, not screenshot. Please post a screenshot (image) instead of pasting the text here. Yo also no need to paste all recipients, just a few are significant as they are the same.
Humor me. What exactly do you mean by garbled? Can you e-mail the message (plus attachment) TO YOURSELF, pull it up on the screen, take a screen capture, and glue it into the Messages stream?
By the way, wonderful, convenient, FREE screen-capture software is to be found at SnagIt!.
We do not need to engage in expensive, time-wasting remote sessions and what-not.
make sure that you are sending the email as an html file
if it is sent as text the picture will be converted into the bits that make up the picture and it will look like garbage