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flopcat98
flopcat98, Consultant
Category: Email
Satisfied Customers: 8753
Experience:  Consultant 30 years in nyc computer industry working with PC and networks banks brokerage legal etc.
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I sent an email that arrives garbled! There are about 50

Customer Question

Hi! I sent an email that arrives garbled! There are about 50 recipients. I originally attached a .pdf file then I just copied the image and pasted it into the email and it still gets garbled! Help!
JA: Just to clarify, what email service provider are you using?
Customer: Gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web browser to compose, send and read. Sometimes I access it just to read on my phone when I am not home.
JA: What troubleshooting have you tried?
Customer: I don't know where to begin....so none.
JA: Anything else you want the email expert to know before I connect you?
Customer: Not sure how to answer that question.
Submitted: 1 month ago.
Category: Email
Expert:  bbao replied 1 month ago.

Please advise your operating system and its version. More importantly, could you please post a screenshot telling what kind of garbled things are there? You know, a picture is worth a thousand words.

Customer: replied 30 days ago.
Windows 10 Version 1607. "
***@******.***" <*****@******.***>
Cc: "*****@******.***" <*****@******.***>
From: <*****@******.***>
Subject: 2016 Cottage Craft Show
Date: Tue, 8 Nov 2016 21:33:17 -0500
Importance: normal
X-Priority: 3
Content-Type: multipart/mixed;
boundary="_99AE33CA-C4B9-4504-A691-C89F4D875F4E_"--_99AE33CA-C4B9-4504-A691-C89F4D875F4E_
Content-Type: multipart/alternative;
boundary="_595B92E8-26B6-4BB2-81EB-8A166AE3F0AD_"--_595B92E8-26B6-4BB2-81EB-8A166AE3F0AD_
Content-Transfer-Encoding: quoted-printable
Content-Type: text/plain; charset="utf-8"Due to a glitch with my Gmail the earlier emails were garbled so I am sendi=
ng this again!Hope to see you again this year!CharlieSent from Mail for Windows 10--_595B92E8-26B6-4BB2-81EB-8A166AE3F0AD_
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset="utf-8"<html xmlns:v=3D"urn:schemas-microsoft-com:vml" xmlns:o=3D"urn:schemas-micr=
osoft-com:office:office" xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:m=3D"http://schemas.microsoft.com/office/2004/12/omml" xmlns=3D"http:=
//www.w3.org/TR/REC-html40"><head><meta http-equiv=3DContent-Type content=
=3D"text/html; charset=3Dutf-8"><meta name=3DGenerator content=3D"Microsoft=
Word 15 (filtered medium)"><!--[if !mso]><style>v\:* {behavior:url(#defaul=
t#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
Customer: replied 30 days ago.
Is the $39 to securely connect in addition to the $5 deposit and $37 charge originally stated???
Customer: replied 30 days ago.
Are you there?
Expert:  bbao replied 30 days ago.

Yes, I am here.

As I don't do any billing things, I don't know your other charges, but I do know $39 fee for remote assistance is an extra charge on top of others.

Expert:  bbao replied 30 days ago.

It seems you are using built-in Mail app of Windows 10 to access your Gmail.

What's the language of your Windows 10? Not English?

Customer: replied 30 days ago.
English. I do not want to pay more...disappointed it's not included in the original quote.
Customer: replied 30 days ago.
When I first got to your site it said a $5 good faith deposit and when I was satisfied with the answer/fix they would bill the remaining $37. Now you are telling me that it would cost another $39....so no.
Expert:  bbao replied 30 days ago.

I do understand that. Sorry that's how the website works here. We are not a free service. We are a paid professional service with 100% satisfaction guaranteed.

That's alright if you don't choose extra services, I am more than happy to help you here with the Q&A page until the issue fixed.

It seems you copied and pasted the email source here. Is it possible for you to upload a screenshot, rather than copied text, so I can have a better understanding about what kind of decoding issue it is.

Customer: replied 30 days ago.
I understand...don't mind paying for help but it seems high to me. Anyway...I appreciate the help. I would have to do many screenshots and it is very long. How do I do that?
Expert:  bbao replied 30 days ago.

If you don't know how to take a screenshot, please check below site for instructions and steps.

https://www.take-a-screenshot.org/

If you don't know how to upload a screenshot here, please click the "+" sign beside your Send or Submit button of chat window below.

Expert:  bbao replied 30 days ago.

BTW, it is not necessary to upload many screenshots here, just the email header and a few shots of the body where garbled characters are shown. Thanks.

Customer: replied 30 days ago.
When I do Alt Print Screen the Cntrl V it does not paste anything.
Expert:  bbao replied 30 days ago.

Are you using a laptop?

Customer: replied 30 days ago.
No...a desktop.
Expert:  bbao replied 30 days ago.

Please double check your keyboard to make sure no extra key is required for PrtScr. If you are not using a full keyboard with your desktop PC, you might need some keys like Fn to make sure the PrtScr workable.

Customer: replied 30 days ago.
I am using a full keyboard.
Expert:  bbao replied 30 days ago.

As you are using Windows 10, simply forget the keyboard way, use Windows Snipping Tool to take screenshots and write comments.

https://support.microsoft.com/en-au/help/13776/windows-use-snipping-tool-to-capture-screenshots

Customer: replied 30 days ago.
Original Message-----
From: charleenrinehart <*****@******.***>
To: vanasdaleria <*****@******.***>; <>
Sent: Tue, Nov 8, 2016 9:39 pmFrom: <*****@******.***>
Subject: 2016 Cottage Craft Show
Date: Tue, 8 Nov 2016 21:39:28 -0500
Importance: normal
X-Priority: 3
Content-Type: multipart/mixed;
boundary="_D38A4384-3CAF-436A-A881-176257347B2F_"--_D38A4384-3CAF-436A-A881-176257347B2F_
Content-Type: multipart/alternative;
boundary="_E0A2A1DB-4008-491E-89BD-34CF01FC8F1B_"--_E0A2A1DB-4008-491E-89BD-34CF01FC8F1B_
Content-Transfer-Encoding: quoted-printable
Content-Type: text/plain; charset="utf-8"Due to a glitch with my Gmail the earlier emails were garbled so I am sendi=
ng this again!Hope to see you again this year!CharlieI can Cntrl C the Cntrl V which is what I did above...does that help?
Customer: replied 30 days ago.
The email has roughly 50 recipients.
Customer: replied 30 days ago.
How do I get the Windows Snipping tool.....I do not see it anywhere.
Expert:  bbao replied 30 days ago.

Sorry, the above is email source again, not screenshot. Please post a screenshot (image) instead of pasting the text here. Yo also no need to paste all recipients, just a few are significant as they are the same.

Customer: replied 30 days ago.
I was able to find the Snipping tool but it still will not paste into this.
Customer: replied 30 days ago.
Do I need to save the snip as a file?
Customer: replied 30 days ago.
If I did do a secure connection would we be able to talk by phone during the session?
Customer: replied 30 days ago.
Sorry....but I cannot continue to pursue this issue with you....it is taking more time than I have right now. It is nothing you have done I am just under a tight time constraint. Please cancel this session.
Expert:  Bruce Wilner replied 30 days ago.

Humor me. What exactly do you mean by garbled? Can you e-mail the message (plus attachment) TO YOURSELF, pull it up on the screen, take a screen capture, and glue it into the Messages stream?

By the way, wonderful, convenient, FREE screen-capture software is to be found at SnagIt!.

We do not need to engage in expensive, time-wasting remote sessions and what-not.

Expert:  flopcat98 replied 24 days ago.

make sure that you are sending the email as an html file

if it is sent as text the picture will be converted into the bits that make up the picture and it will look like garbage