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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I'm not receiving my gmail, My mother was ill for a month

Customer Question

I'm not receiving my gmail
JA: How long have you had this issue with your Gmail account?
Customer: My mother was ill for a month and a half so it was like that for at least that long
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Tablet
JA: What troubleshooting have you tried?
Customer: None. I know nothing about computers
JA: Anything else you want the email expert to know before I connect you?
Customer: No I believe that is all
Submitted: 26 days ago.
Category: Email
Expert:  Randy Computer Tech replied 26 days ago.

Hi,

My name is Randy.

I will assist you.

What is the gmail address please?

Customer: replied 26 days ago.
Customer: replied 26 days ago.
No thank you.
Expert:  Randy Computer Tech replied 26 days ago.

okay, thank you. Give me a moment to check on this for you.

Expert:  Randy Computer Tech replied 26 days ago.

do you still have the cell phone ending in 16?

Expert:  Randy Computer Tech replied 26 days ago.

I can have a code sent to that phone and get the email working again.