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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Aol will sign on but no welcome screen, no favorites and

Customer Question

Aol will sign on but no welcome screen, no favorites and some file will not open
JA: How long have you had this issue with your A.O.L. account?
Customer: 12 hours
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: desk top & browser
JA: What troubleshooting have you tried?
Customer: none, keywords also will not open
JA: Anything else you want the email expert to know before I connect you?
Customer: no thanks
Submitted: 27 days ago.
Category: Email
Expert:  Jess M. replied 27 days ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues.

Are you using a Windows computer or a Mac?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess